Shipping and Returns

Return at Customer’s Discretion

Maybe you got your festoons confused with your rigid loops. You know how “they” all look alike. Or your 12V G4 is really a 120V GY6.35. Ugh, who woulda thunk? Hey, things happen, so if you need to return an item, simply login to your account, view the order using the “Completed Orders” link under the My Account menu and click the Return Item(s) button. Easy peasy lemon squeezy. HOWEVER, returns must be requested within 14 days of the original invoice date for non-defective product. Thereafter, all sales are final, końcowy, endanlega, mwisho. All items must be returned in “as new” condition in the original packaging and have all accessories, blank warranty cards and owner’s manuals. Returns will be charged a 20% restock fee unless a replacement order of equal or greater value is placed at the time of the return request. The restock fee is not a penalty; it’s more like a noogie, unpleasant, but necessary. Shipping charges are non-refundable. When returning a product, use a carrier that has tracking capabilities. Hmmm, the dog ate my return. The customer assumes responsibility for insuring the return shipment and filing the claim for lost or damaged returns. We’ll notify you via e-mail of your refund once we’ve received and processed the returned item. And we do promise to do this as quickly as possible since we’re really nice people.

Special Order and Non-Stock Items
These orders consist of, but are not limited to, the following types of orders: items we do not stock, quantities of items that are above what we normally stock, orders with totals over $500.00, and custom ordered items. These order types are not returnable. Please note, almost all items on our website are not special order items. No tricks involved here…we will notify you prior to processing your order if it is non-returnable.
Damage in Shipping
On occasion, UPS will drive over your package with a forklift, so you’re responsible for inspecting the order for damaged, missing or defective items and reporting it within 5 days of receiving the order. Reports after that time will not be honored, even if you woke up after the party and couldn’t remember where you lived. Damaged or defective products will be replaced at no additional charge or credited to the credit card of original charge. Shipments not delivered (i.e. lost) by the delivery company will be reshipped at no additional charge.
Shipping and Website Errors
Should you receive product not expressly ordered because of a shipping error or incorrect website information, the product will be picked up by our shipper and replacements shipped at no additional charge. What’s fair is fair.
We will ship to virtually any address in the world via UPS Ground and US Postal Service. Your order will typically be delivered in 5 to 7 business days, and many orders ship out the same day.
In the case of a back order, we will notify you within five business days. Please contact us if you need your product delivery expedited or if you have any additional questions.Shipping to Alaska, Hawaii, Puerto Rico, Canada or International locations (yes, we know Canada is an international destination, eh!) will most likely incur additional charges. We have plenty of experience with these shipments and will contact you with a shipping quote for your approval.